FAQ’s, Terms & Conditions

Please review the following terms and conditions before joining our CSA.

The Basics

Minimum Subscription Requirements

A Subscription is a minimum order at least every 8 weeks, We are unable to deliver just eggs, fruit or extra items without a full delivery. Please refer to the chart to find the minimum orders to qualify for home delivery in your area, as well as Delivery Costs.

Minimum Order Requirements

To Qualify for Delivery, Orders must meet a minimum purchase of $50.

Delivery Costs

North Bay - $9 - San Francisco, Peninsula, East Bay - $10

Subscription Orders

In order to keep costs down and maintain a strong inventory, we offer the best price for Subscription purchases, with 10% off the purchase price. You can always take a break as needed by setting a delivery hold, but recurring orders help us to better predict income and inventory needs.

Feed Bin Orders & Cancellations

FEED BINS are built for us by FEED Sonoma, a Cooperative located here in Petaluma. In order to ensure freshness and cost effectiveness FEED Bins require 9 days lead time and are not cancelable less than 7 days from your order date. Any cancelations of FEED Bins will result in a cancelation fee of $44 to cover our costs.

Drop Site/Farm Pickup

In the event that you are unable to pick up your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements. Members will still be charged for missed pick up. Frequent missed pick-ups and you will be asked to switch to home delivery.

All Farm pick up orders must be picked up within 7 days.  You are responsible for placing a hold on your account if you will not be in to pick it up.  Orders that are not picked up within two weeks and were not placed on hold will be credited to your account* minus a 25% restocking fee. *No credits will be issued for Veggie Shares, Eggs, or Fruit.. 

Home Delivery

Deliveries will be made during scheduled time frames, typically between 9pm-6am, utilizing delivery instructions provided by our members.  Note: We are unable to call members to notify them of a drop off, this is simply not feasible for our drivers; thank you for understanding. There will be a delivery fee associated with each delivery that is made.

If you experience an error in your order, contact Member Support as soon as possible at farmhouse@tarafirmafarms.com or (707) 765-1202.  We are unable to determine what might have happened to orders after 24 hours. Order errors will be corrected if brought to our attention within 2 days. 

Delivery Instructions

In order to ensure a safe and timely delivery, we require Delivery Instructions for the Delivery Driver. You can provide us with a key or door code where available to ensure the safest delivery. Please all Home Deliveries are made in the early AM hours and so phone calls, texts, or requests for buzzing into a lobby are not available, as we find people do not wake up. We are happy to communicate with Building Managers or Supervisors to get permission for our drivers to receive a key or code as needed. If the instructions are better as a map, you can send a map to Farmhouse@Tarafirmafarms.com with the subject Delivery Instructions and we will keep it in a secure file for our driver to review as needed.

Theft/Missing Orders

Due to an increase in theft we are no longer able to cover theft of orders. Please ensure we have the most accurate delivery instructions to minimize the potential of theft. If your order is confirmed delivered by our drivers you are responsible to the cost of the order. Drivers who are unable to follow special instructions will be instructed to bring orders back to the farm and you will be moved to the next available delivery day for redelivery. You will not be charged for orders that are brought back to the farm until we can get new instructions and delivery to you.

Missing orders that are delivered to the wrong address, or where our drivers do not follow instructions will be refunded and you will be placed on the next available delivery day for a redelivery.

Billing

For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs. 

If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on hold until payment is received.

Food ordered that is out of stock will not be charged to your account. 

Billing

For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs. 

If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on hold until payment is received.

Food ordered that is out of stock will not be charged to your account. 

Bag Policy

We have adopted a new policy with regards to our Freezer Tote Bags.
The first bag is included in your first order. Whenever a bag is not returned you will be charged the store price for the bag. Any bags returned in addition to the original will be credited on your next order. Please remember to put your packing slip or a note with your name inside the bag and zip it closed.
Thank you so much for helping us keep costs down.

Skip Order

If you have a vacation or just need to skip an order, in your account, under Subscribe & Save, you can select the Reschedule button to select a new date. You can also click the Skip button to skip the next delivery.

Extended Holds

In order to ensure accurate member enrollment statistics, we do not allow vacations holds longer than 3 months. For longer holds, we will automatically suspend the account until the member is ready to receive orders again. Please note that we cannot ensure space at our Delivery Pick-up Locations due to limited space availability. Returning Members will not be subject to a new enrollment fee.

Cancellations

You can cancel the subscription anytime by clicking the Cancel Subscription button under the Subscribe & Save. If you missed the order cut-off, you will need to contact Customer Support at Farmhouse@tarafirmafarms.com

 FAQ’s

  • You can set your own vacation hold under the MY ACCOUNT menu, then click on “DELIVERY HOLD” to set a Start and Return Date for the hold. If it is too close to the delivery date, or you are having trouble, please request a vacation hold with Customer Support at Farmhouse@TaraFirmaFarms.com

    Please do not delete your order to skip it. Always email customer support to set a vacation hold or set one in the My Account Menu.

  • You can update the special instructions for the driver under the MY ACCOUNT Menu, then “PREFERENCES”. Under this menu you can update the driver notes, adjust if you receive substitutions, or even update the delivery address.

  • Our items have an average unit weight, but due to the fact that we use the whole animal, not all cuts are uniform. The average weight and price of each item is found in the item description. When ordering via the web store, you are ordering per unit, when we pack the items we weigh them and adjust the price. This means if something is listed on the web store as $11 that is the price per pound, if that item weighs 2 pounds the final price would be $22. We know it is confusing! Call us or email us with questions.

  • Most of our items have an average unit weight in the description, but if you have a specific weight, email Members Support at Farmhouse@TaraFirmaFarms.com and will make sure you are as close to the target weight as possible.

  • Of course! There is a limited walk in menu to allow you to try our delicious products without a commitment to the CSA. Store hours are:

    11 AM - 5 PM

    Sunday - Friday

  • Farm Grounds are open to Current CSA Members on Sundays. Due to COVID-19 safety, we are asking all guests socially distance. Please no guests other than household members.

  • To have more predictable income, and be able to keep offering the best price, the shares are all designed to be automatic. You get your 10% discount by having an order on a regular basis. Having a default order allows us to send you items even when you are too busy to place an order before the cut off time. You can provide a default, or we will send the last order placed. Just like with our flat rate shares you can put a vacation or service hold on your account anytime by emailing us farmhouse@tarafirmafarms.com, or calling 707-765-1202.

  • We can usually add to or change your orders up until mid day the day before your order comes. Just email us farmhouse@tarafirmafarms.com or call 707-765-1202. We are happy to make adjustments for you!

  • Moving is stressful. Just let us know the move dates, and the new address. if you are still in Bay Area, we will get you on the best route for the new address for the next scheduled delivery.

  • The word pasture conjures images of green, rolling hills where animals graze. Pasture raised to us quite literally means raised out in the fresh air, grass, and sunshine. Living on pasture - cows, pigs or chickens - lowers stress, offers the optimal conditions for happy animals, and fulfills our duty to the treat land and the animals we raise with the utmost dignity and respect.

  • Our pigs eat over 10,000 lbs of waste food each month. This is GMO-free food that is not fit for human consumption and would normally go to the landfill.

    Our beef is 100% Grass-fed, from start to finish.

    Our egg laying hens eat organic chicken feed that contains organic corn and soy. Our meat birds have a diet of GMO-free feed that may contain glyphosate-free corn or soy. All animals are pasture raised.

  • Our cows and pigs are processed at Olsen’s Meats and Western Meats, the closest available USDA Certified slaughter to out farm. Our animals are then sent to Lepe’s Foods & Sonoma County Meat Company in Santa Rosa for complete butchering to our specifications. These facilities are recognized as humane, clean, and skilled in processing high quality, pasture raised meats. We have long standing relationships with these businesses and partners and participate in the process from start to finish to ensure quality for our CSA and family.

  • Some of our products are certified organic, some are grown or raised in organic systems but do not have certified status, and some of our products are limited to GMO-Free, and that is the best we have available to us. We are always upfront and transparent in the status of the products we sell. By meeting a minimum of GMO Free, we are filtering out exposure to some of the worst agricultural chemicals our members are concerned about.

Farm Rules

SUNDAYS - FRIDAY

11 am - 5 pm

SATURDAYS - SUBSCRIBERS ONLY

11 am - 5 pm

• All Guests must check in at the Farm Shop.

• Do not enter animal enclosures.

• Do not climb on animal enclosure fencing or barriers.

• Do not approach wildlife.

• Assume all fences are electric.

• Members are responsible for their guests.  Please treat our property with respect.

• Dogs must remain on leash at all times.

• All Fishing is Catch & Release, no live bait, barbless hooks, lead-free weights.

• All minors must be accompanied by an adult.

• In the event that a member or one of their guests damages TFF property, of any kind, please report damage to a TFF staff member immediately.  

• Members and their guests understand that visiting Tara Firma Farms risk serious and/or fatal injury.

• Tara Firma Farms is a NO-FLY-ZONE. No Drones.

• No Bicycles - Please no bikes on the trails or pastures. There may be electric fence line that is not visible until up close.