Minimum Subscription Requirements

To qualify for subscription simply commit to a $50 minimum order at least every 8 weeks. Select from home delivery (for an additional fee) or convenient pick-up sites for free.

Minimum Order Requirements

Orders must meet a minimum purchase of $50.

Delivery Costs

North Bay - $9 - San Francisco, Peninsula, East Bay - $10

Subscription Orders

In order to keep costs down and maintain a strong inventory, we offer Subscriptions with 10% off the purchase price. You can always take a break as needed by moving your next order up to two months into the future. Recurring orders help us to better predict income and inventory needs.

Feed Veggie Bin Orders & Cancellations

FEED VEG BINS are built for us by FEED Sonoma, a Cooperative located here in Petaluma. In order to ensure freshness and cost effectiveness FEED Bins require an additional 3 days lead time (to our standard Monday 10 am cut-off) and are not cancelable within that time frame. Any cancellations of FEED Bins will result in a cancellation fee of $44 to cover our costs.

Drop Site/Farm Pickup

In the event that you are unable to pick up your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements. Members will still be charged for missed pick up. Frequent missed pick-ups and you will automatically convert to home delivery.

All Farm pick up orders must be picked up within 7 days.  You are responsible for notifying us if you will not be in to pick it up.  Orders that are not picked up within two weeks without notification will be credited to your account* minus a 25% restocking fee. *No credits will be issued for Veggie Shares, Eggs, or Fruit.

Home Delivery

Deliveries will be made during scheduled time frames, typically between 9pm-6am, utilizing delivery instructions provided by our members.  Note: We are unable to call members to notify them of a drop off, this is simply not feasible for our drivers; thank you for understanding. There will be a delivery fee associated with each delivery that is made.

If you experience an error in your order, contact Member Support as soon as possible at farmhouse@tarafirmafarms.com or (707) 765-1202.  We are unable to determine what might have happened to orders after 24 hours. Order errors will be corrected if brought to our attention within 2 days. 

Delivery Instructions

In order to ensure a safe and timely delivery, we require Delivery Instructions for the Delivery Driver. You can provide us with a key or door code where available to ensure the safest delivery. Please all Home Deliveries are made in the early AM hours and so phone calls, texts, or requests for buzzing into a lobby are not available, as we find people do not wake up. We are happy to communicate with Building Managers or Supervisors to get permission for our drivers to receive a key or code as needed. If the instructions are better as a map, you can send a map to Farmhouse@Tarafirmafarms.com with the subject Delivery Instructions and we will keep it in a secure file for our driver to review as needed.

Theft/Missing Orders

Due to an increase in theft we are no longer able to cover theft of orders. Please ensure we have the most accurate delivery instructions to minimize the potential of theft. If your order is confirmed delivered by our drivers you are responsible to the cost of the order. Drivers who are unable to follow special instructions will be instructed to bring orders back to the farm and you will be moved to the next available delivery day for redelivery. You will not be charged for orders that are brought back to the farm until we can get new instructions and delivery to you.

Missing orders that are delivered to the wrong address, or where our drivers do not follow instructions will be refunded and you will be placed on the next available delivery day for a redelivery.

Billing

For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs. 

If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on hold until payment is received.

Food ordered that is out of stock will not be charged to your account. 

Bag Policy

We have adopted a new policy with regards to our Freezer Tote Bags.
The first bag is included in your first order. Whenever a bag is not returned you will be charged the store price for the bag. Any bags returned in addition to the original will be credited on your next order. Please remember to put your packing slip or a note with your name inside the bag and zip it closed. Thank you so much for helping us keep costs down.

Skip Order or Get it Sooner

If you have a vacation or just need to skip an order, in your account, under Subscribe & Save, you can select the Reschedule button at any time to select a new date. Reschedule your next order up to 2 months into the future or get as soon as next week. (You can also click the Skip button to skip the next delivery).

Extended Holds

In order to ensure accurate member enrollment statistics, we do not allow subscribers to suspend longer than 2 months. For longer periods of uncertainty we prefer that members continue to extend when your due date arrives. This keeps you involved as a critical stakeholder and is a convenient reminder you if you forget.

Cancellations

You can cancel the subscription anytime by clicking the Cancel Subscription button under the Subscribe & Save. If you missed the order cut-off, you will need to contact Customer Support at Farmhouse@tarafirmafarms.com for any other changes.